Service Management: Operations, Strategy, Information Technology — Sanjeev Bordoloi et al. (2018)

Book Description

The service economy — Service strategy — Designing the service enterprise — New service development — The service encounter — Supporting facility and process flows — Service quality — Process improvement — Supplement: data envelopment analysis (dea) — Service facility location — Managing service operations — Service supply relationships — Globalization of services — Managing capacity and demand — Managing waiting lines — Capacity planning and queuing models — Supplement : computer simulation? — Quantitative models for service management — Forecasting demand for services — Managing service inventory — Managing service projects — Endnote — Name index — Subject index

Book Details

• Author: Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
• Publisher: McGraw-Hill Education
• Published Date: 2018
• Published Year: 2018
• Language: English
• ISBN-13: 9781259784637